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At OTIS Pickleball, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website https://otispickleball.co.za (the “Site”) or purchase any of our products.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information:
When you make a purchase or create an account, we may collect your:

  • Name

  • Email address

  • Shipping/billing address

  • Phone number

  • Payment information (processed via secure third-party gateways)

1.2 Non-Personal Information:
We may collect non-identifiable data such as:

  • Browser type and version

  • IP address

  • Pages visited

  • Time spent on pages

  • Referring website

This data is used to analyze trends and improve user experience.

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Provide customer support

  • Send order confirmations and updates

  • Improve our website and marketing efforts

  • Send promotional offers (if you opt-in)

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your data with:

  • Payment processors (Payfast)

  • Shipping providers (e.g., courier companies)

  • IT service providers (e.g., for site hosting or analytics)

  • Legal authorities, if required by law

All third-party service providers are required to maintain the confidentiality and security of your data.

4. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. These cookies help us:

  • Remember your preferences

  • Track user behaviour for analytics

  • Offer personalized promotions

You can manage or disable cookies through your browser settings.

5. Your Rights and Choices

You have the right to:

  • Access or update your personal information

  • Request deletion of your data

  • Opt-out of marketing communications

  • Disable cookies

To exercise these rights, contact us at support@otispickleball.co.za

6. Data Security

We implement a range of security measures to protect your data, including:

  • SSL encryption

  • Secure payment processing

  • Access controls and firewalls

However, no method of transmission over the Internet is 100% secure.

7. Children’s Privacy

OTIS Pickleball does not knowingly collect personal information from children under the age of 13. If we learn that we have collected such data, we will delete it promptly.

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of these sites. We encourage you to read their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page with a revised effective date. We encourage you to review this policy regularly.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, contact us at:

OTIS Pickleball
Email: support@otispickleball.co.za
Website: https://otispickleball.co.za